Trust in 100 years of unwavering protection

With MDA National you will have the same medico-legal adviser manage your query until it is resolved. Our Case Managers have a genuine understanding and care for how a claim may impact on your health and well-being. They will support you throughout your claim experience, ensuring ongoing support after the process is resolved.

We are your on-call advice and support team for any concern, big or small.  When you call, you won’t be kept on hold or put through a triage system, you’ll speak immediately with one of our experienced medico-legal advisers.

We recognise an emergency can happen at any time, which is why our phone service is available 24/7. You may also choose to email your query or live chat with our experts via the MDA National app. Regardless of how you choose to contact us, we will always be responsive.

Each incident is unique and requires a lawyer whose expertise is suited to your specific case. We are not limited to one organisation and search for the best in the market, to guarantee you are provided with the advice and knowledge you need.
Whether it’s a call to one of our Medico-legal or Member Service advisers, or supporting you through a stressful malpractice case or investigation, we will always be focused on you as an individual first.

• One case manager will be your single point of contact until your case is fully resolved.
• We never use templated responses; all communications are tailored to your unique situation.
• Proactive assistance where remedial action or upskilling is required.
• Timely responses and support throughout the entire process.
• In-house team with a broad range of expertise and many years of experience.
• Commitment to going above and beyond to protect our Members.

You can have peace of mind knowing you have the protection of comprehensive cover that has been designed specifically for public and private practising doctors  with maximum protection from complaints and claims. Our policies are regularly reviewed to ensure you are appropriately covered as the professional risks you face evolve. Our approach for providing extensive cover continues in our Practice Policy, designed to protect your practice and staff.

Your extensive MDA National Professional Indemnity covers you for civil claims, employment disputes, representation at a coronial inquiry and a wide range of medico-legal matters.

The following table is a brief summary of covers and limits. The summary wording should not be relied on as a full description of cover. Please refer to the Policy Wording† for full details of terms and conditions:

 

We will..	Aggregate Limit of Cover for all Claims
Defend you in civil legal proceedings brought by patients Defend you in civil proceedings alleging breach of privacy Defend you in civil proceedings arising from telehealth Defend you in civil proceedings when you have been acting as a good Samaritan Defend you in some civil proceedings whilst practicing overseas for limited time Defend you in civil proceedings arising from clinical trials Defend you against allegations of defamation Defend your practice in civil proceedings Pay the legal costs of defending you in professional negligence and some civil liability matters Pay civil damages you are ordered to pay in professional negligence and civil liability matters Pay costs you are ordered to pay	$20 million
We will...	Aggregate Sub-limits*
Represent you and pay legal costs when you are investigated by Ahpra or a professional services review committe Represent you and pay legal costs in inquiries relating to provision of healthcare services Represent you and pay legal costs when self-referring regarding a health impairment Pay costs you are ordered to pay with respect to covers for investigations and inquiries Represent you and pay legal costs in defending allegations of some sexual misconduct and criminal matters	$2 million
Represent you and pay legal costs in certain employment, credentialing, and training disputes	$100,000 but for claims by you for unpaid remuneration we will not pay more than the amount reasonably sought by you
Represent you and pay legal costs when you are defamed	$100,000 (with Excess of $20,000)
Represent you and pay legal costs in obtaining AVOs on your behalf	$100,000
Defend you against imposed fines and penalties for breach of Privacy Act Pay fines and penalties imposed on you for breach of Privacy Act Pay notification costs for breach of Privacy Act	$250,000
Compensate you when you contract certain communicable diseases	$100,000 for Medical Practitioner
Pay you for loss of income in some circumstances	$20,000 (with a maximum of $2,000 per day for up to 10 days)
Cover you for loss of documents	$100,000

^*Provided that the Maximum Limit of Indemnity is not exceeded.
†A copy of the Policy Wording is available at mdanational.com.au/Downloads. 

For more information please read our Professional Indemnity Insurance Policy Combined Financial Services Guide (FSG), Product Disclosure Statement (PDS) and Policy Wording and Supplementary FSG and PDS including Amendments to the Policy Wording from our Download Center.

Connect to what’s important anywhere, anytime, through our Member Online platform and MDA National app. Quickly and easily view your policy information, download your certificate of currency, access member services and educational resources, or chat with one of our medico-legal or member service advisors via livechat. 

Gain invaluable insights on topics such as: protecting your practice from cyber-attacks, privacy and consent, telehealth risks and responsibilities, prescribing opiods and more. Or ask us to organise a subject expert for your own event.

We offer educational topics and formats to suit your individual needs and preferences. Our education activities include:

• online e-learning activities
• face-to-face sessions
• on-demand webinar recordings
  

Members enjoy complimentary, CPD-recognised education activities.

The activities:

• have Members involved in content development
• enable you to make practical changes to improve your work
• upskill you in areas related to medico-legal complaints claims and queries.

 

Suggest a topic for an education activity.

Have a question about our education?
Email your query or call us on 1800 011 255.

Access to tailored training and development programs including

• Professional Development
  • Collaboration in action
  • Communicating for success
  • Cultivating a positive team culture
• Career Development
• Health & Wellbeing support and resources

In addition to hosting our own events such as medico-legal round tables and CPD accredited education, we support the profession across the country via sponsorship, and by providing education to the broader medical profession.

We have introduced a more sophisticated, data driven and granular pricing approach. The premium you pay is to cover your personal circumstances and risk profile. You won’t ever be offered a premium looking to make profit.

We have implemented an active program to manage and minimise the risk of future claims costs of those who have been identified as needing tailored assistance to manage their personal risk profile.

• Long-term sustainability- We ensure a sustainable revenue stream and sufficient liquidity to continue to serve Members and to fulfil our financial obligations to insureds, creditors and staff in line with our purpose and vision.
• Reducing Volatility- On-going monitoring of the portfolio is being undertaken by management to ensure that volatility is minimised and that the target holding is met.
• Environment, Social and Governance (ESG) beliefs- MDA National is committed to our purpose and to a healthier future for our Members, their patients and our staff supported by a values driven culture and by acting on our responsibility to ensure sustainability of the environment and ethical social and governance practices.

• Lowest Expense Ratios- We have reduced our operating costs significantly in recent years (our expense ratio is now below industry standard). This has been done without impacting MDA National’s market leading service offering.