Troubleshoot
 

Something on the MDA National Website isn’t working for me. Could it be an issue with my computer or device?

On this page, we’ve compiled a set of simple troubleshooting tips that will guide you through fixing common issues and aid to optimise your system for better web performance.

For the best browsing experience on our website, we recommend using Google Chrome, as it offers the best compatibility and performance. While other browsers may work, Chrome ensures optimal speed, security, and feature support for a smoother experience.


Troubleshooting Tips


  1. Date & Time Sync Issues:

    • If your computer is unable to sync the time correctly, ensure your internet connection is active.
    • If you are traveling across time zones, manually update the time zone and check your system’s settings again.
    • For Windows, ensure that Windows Time service is running by searching for Services in the Start menu and checking the Windows Time service.

  2. Browser Cache Issues:

    • Clearing the cache will log you out of websites, so be sure you know your login credentials.
    • If clearing the cache does not solve issues, try restarting the browser or your computer.
    • For persistent browser issues, consider resetting the browser settings to default or updating the browser to the latest version.

  3. Software Update Issues:

    • Make sure your device’s software is up to date to ensure optimal performance, security, and compatibility with websites.
    • Regular software updates can address bugs, improve system stability, and include security patches.

  4. Device Related Issues:

    • Android Devices - Web performance on Android devices varies due to different manufacturers and hardware specifications. Older devices or those running outdated software may struggle with modern web technologies, leading to slower load times or compatibility issues. Keeping the device updated is key for better performance and compatibility
    • Apple Devices - While all Apple devices run iOS or iPadOS, older models may experience slower browsing due to hardware limitations or outdated software. Regular updates are essential for improved performance, security, and compatibility with modern websites.

How to Clear the Cache in Your Browser

Please note that this will result in the removal of all browsing history.

 

  1. Open Google Chrome.
  2. Click the three vertical dots in the top-right corner and select More tools > Clear browsing data.
  3. In the pop-up window, select the time range for which you want to clear data. To clear all cache, select All time.
  4. Ensure that Cached images and files is selected (you can also select other data to clear, such as cookies, if desired).
  5. Click Clear data.
  1. Open Safari.
  2. In the top menu, click on Safari > Preferences.
  3. Go to the Advanced tab and check Show Develop menu in menu bar at the bottom.
  4. Close the Preferences window, and from the top menu, click Develop > Empty Caches.
  1. Open Microsoft Edge.
  2. Click the three horizontal dots in the top-right corner and select Settings.
  3. Scroll down and click Privacy, search, and services in the left-hand menu.
  4. Under the Clear browsing data section, click Choose what to clear.
  5. Select Cached images and files (and any other data you want to clear).
  6. Choose the time range (e.g., All time) and click Clear now.

 

Check Your Computer's Date and Time, and Time Zone Settings

  • To Set Date & Time:
    1. Click the Apple menu in the top-left corner and select System Preferences.
    2. Click Date & Time.
    3. Click the lock icon in the bottom-left corner to make changes (you may need to enter your password).
    4. In the Date & Time tab, select Set date and time automatically to sync with Apple’s time servers, or uncheck this option to set it manually.
    5. Adjust the date and time if necessary and click Save.

  • To Set the Time Zone:
    1. In the same Date & Time window, click on the Time Zone tab.
    2. Either check the box for Set time zone automatically using current location or manually select your time zone on the map.
  • To Set Date & Time:
    1. Right-click on the Date and Time display in the bottom-right corner of the screen (near the system tray).
    2. Select Adjust date/time.
    3. In the Date & Time settings window, toggle on Set time automatically to sync your PC’s clock with the time server. If you want to manually adjust, toggle off this setting and click Change under the "Set the date and time manually" section.
    4. Adjust the date and time and click Change to confirm.

  • To Set the Time Zone:
    1. In the same Date & Time settings window, scroll down to Time zone.
    2. Select the correct time zone from the dropdown menu.
    3. If you want the system to automatically adjust to daylight saving time, toggle on Adjust for daylight saving time automatically.

 

How to Update Your Browser Software

  1. Open Google Chrome.
  2. Click the three vertical dots in the top-right corner of the browser window.
  3. Hover over Help and select About Google Chrome.
  4. Chrome will automatically check for updates. If an update is available, it will download and install.
  5. Once the update is complete, click Relaunch to apply the changes.
  1. Click the Apple menu in the top-left corner of your screen.
  2. Select System Preferences.
  3. Click Software Update.
  4. If an update for Safari is available, it will appear here. Click Update Now to install it.
  5. Once installed, Safari will be updated to the latest version.
  1. Open Microsoft Edge.
  2. Click the three horizontal dots in the top-right corner of the browser.
  3. Hover over Help and feedback and select About Microsoft Edge.
  4. Edge will automatically check for updates. If one is available, it will be downloaded and installed.
  5. Once the update is finished, click Restart to complete the process.

 

I still need more help.

If you need further assistance, please don’t hesitate to get in touch with our Member Services team. We’re always happy to help!

Please include these additional details in your correspondence:

  • Screenshots of the error message or pop-up
  • The date and time that it occurred
  • The type of device you were using e.g.
    • Laptop - Mac or PC
    • Phone - Apple or Android
    • Tablet - Apple or Android
  • The browser you were using e.g.
    • Google Chrome
    • Microsoft Edge
    • Safari
  • A description of the steps you took when it occurred e.g.
    • attempting to sign in
    • submitting a form
    • completing a transaction
    • navigating to or around a specific page

 

These details can provide valuable information to help us resolve the issue faster.

To contact our Member Services team, please email peaceofmind@mdanational.com.au or call 1800 011 255.

Thank you for your continued patience, and we appreciate your ongoing understanding should you experience any malfunction while using our website.

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