Annual Report
We’re pleased to present you with MDA National’s 2024 Annual Report: Towards 100, Towards Better!Read our 2024 Annual Report for an overview of our activities, operations and financial performance over the past year.
Approaching 100 years of service, we pride ourselves in reporting on another milestone of outstanding service to Members across Australia. As we adapt to the different needs of doctors and industry changes, supporting and protecting Members in a personalised and empathetic way remains at the heart of what we do. This year, we took a moment to pause and reflect on how we will keep on providing outstanding service to doctors whilst operating in a sustainable manner, for the benefit of our Members, our people, and the environment.
Operating in an increasingly regulated environment, with a sharp rise in claims, MDA National has taken significant steps to address these challenges. Thanks to our strategic actions, we managed to achieve positive underwriting results in 2023-2024 and rebuild the capital base levels seen before the pandemic. This financial turnaround is vital for ensuring MDA National’s long-term stability and our ability to continue supporting you in your practice.
This year was also particularly special as we bid farewell to our CEO, Ian Anderson, who has guided our team through the past ten years with strong leadership and industry knowledge that elevated our services and support to Members. Mr Anderson now retires having built a dedicated team that operates under an exceptional culture.
Here are some highlights to note from the 2023/24 financial year:
- 17% increase in capital reserves
- +16% growth in paying Members (driven by increase in paying Junior Doctors)
- +49,000 Member service enquiries handled
- 7,985 responses to medico-legal enquiries
- +5,000 Members engaging in Education sessions
- 46,311 Members and policyholders
Finally, this Annual Report introduces our journey in the sustainability and social impact space, with a key highlight being the start of our REFLECT journey as part of our Reconciliation Action Plan and the implementation of our Environmental, Social and Governance (ESG) strategy. As a business with a footprint across the country, we are committed to supporting the environment in which we operate and helping all communities achieve better health outcomes in Australia.
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| Dr Michael Gannon President, MDA National |
Mr Ian Anderson |
